Articles in this category How do refunds and returns work? If there is a problem with your order, open an Order Support ticket and include your order number, the item involved and the issue.We will review the request against our refund policy and guide you th... Can I cancel or change an order? If your order has not been dispatched yet we may be able to help.Open an Order Support ticket as soon as possible and include the changes you need. We will confirm what is still possible.